Roark: QA and Observability Platform for Voice AI Agents

[baoshi.rao]

Introduction

Roark is a QA + Observability Layer for Voice AI, designed to help teams ship reliable voice agents. It provides comprehensive tools for monitoring live calls, running simulations at scale, and transforming call failures into repeatable tests. Learn more at Roark.

What is Roark?

Roark is a QA + Observability Layer for Voice AI, designed to help teams ship reliable voice agents. It provides comprehensive tools for monitoring live calls, running simulations at scale, and transforming call failures into repeatable tests. Roark tracks over 40 built-in call metrics, offers multi-speaker analysis, and enables on-demand or automated evaluations.

How to use Roark?

Users integrate Roark with their voice platforms using one-click setups or SDKs to automatically capture call data. They can then monitor live calls, track 40+ metrics, analyze multi-speaker conversations, and run evaluators for compliance or instruction-following.

Core Features

• Monitoring & Evaluation: 40+ metrics, multi-speaker analysis, evaluators.
• Simulations & Testing: End-to-end testing, graph-based conversations, configurable personas.
• One-Click Native Integrations: Works with VAPI, Retell, LiveKit, and Pipecat Cloud.

Use Cases

1. Monitor live voice interactions for performance, sentiment, and compliance.
2. Stress-test voice agents with simulated callers across diverse scenarios before deployment.
3. Automatically generate test cases from failed production calls to prevent regressions.
4. Ensure HIPAA compliance and instruction-following for voice agents.
5. Track and analyze key call metrics like latency, repetition, and custom events in real-time.

Pricing

• Startup: $500/month for up to 5,000 call minutes.
• Growth: $1,200/month for up to 12,000 call minutes.
• Enterprise: Custom solutions for high-volume operations.

Analytics

Roark provides detailed analytics on call performance, including metrics like latency, repetition, and sentiment analysis. It also offers insights into traffic sources and geographic distribution of users.

Support

For customer service, contact founders@roark.ai.