Glia: AI Contact Center Software for Unified Customer Experience
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Introduction
Glia provides AI Contact Center Software Solutions designed to upgrade customer experience by automating, assisting, and analyzing every interaction across digital and voice channels with one unified platform. It aims to help organizations build a cost-efficiency powerhouse for the AI era, offering solutions for various industries like banking, healthcare, credit unions, and insurance. Learn more at Glia.
How to Use Glia
Glia's platform unifies AI and human agents to enhance customer interactions across digital and voice channels. Users leverage AI Virtual Assistants for self-service, AI CoPilots for agents, AI-driven insights for managers and executives, and intelligent routing to optimize customer journeys. The system integrates with existing tech ecosystems to provide a ChannelLess
experience.Core Features
- AI Virtual Assistants: Automated customer self-service.
- AI CoPilots: Coaching, workflow automations, and wrap-ups for agents.
- AI-driven Insights: Analysis and automation for managers.
- Intelligent Voice & Digital: Automate interactions, predictive routing, and next-gen messaging.
- ChannelLess Architecture: Seamless integration across channels.
Use Cases
- Overflow & Afterhours support
- Online Banking Support
- Virtual Branch operations
- Loan Growth conversion
- IT Helpdesk support
- Customer service for Banks, Healthcare, Credit Unions, and Insurance.
Pricing
Glia offers a unique 'Priceless Pricing
' model with one fixed price, unlimited usage, and no seat limits. For details, visit Glia Pricing.FAQ
- What is Glia's 'Priceless Pricing' model?
A fixed-price model with unlimited usage and no per-minute or per-seat fees. - Which industries does Glia serve?
Banking, healthcare, credit unions, and insurance. - How does Glia enhance customer experience?
By unifying AI and human agents across digital and voice channels.
For support, visit Glia Contact Us.