China Mobile Launches "86NEXT" AI Product to Be First Applied in 10086 Service
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China Mobile unveiled its new product "86NEXT" at the Global Partner Conference, an innovative AI technology represented by large models, which will be first implemented in the 10086 service platform.
"86NEXT" enhances user experience and satisfaction through a top-tier intelligent service system. Leveraging the "Jiutian" large model technology, it achieves a transformation from "intelligent" to "wise," breaking traditional interaction boundaries to provide deeper and more humanized communication experiences.
It can integrate with 5G video customer service technology to deliver rich and diverse interactive experiences for users.
Additionally, it can be applied to various service formats, offering comprehensive problem-solving solutions for customers. As an AI assistant, it intelligently generates conversation summaries for users, helping customer service personnel improve work efficiency.