Thena: AI-Powered Customer Support Platform for B2B Teams
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Introduction
Thena is a cutting-edge AI customer support platform tailored for B2B teams. It integrates AI with human intelligence to streamline support operations across multiple channels. Visit Thena's website to learn more.
What is Thena?
Thena is a customer support AI platform built for modern B2B teams. It aims to resolve tickets, manage accounts, and delight customers through a single, powerful platform. Thena offers omni-channel support across Slack, Discord, Email, MS Teams, and Web chat.
How to Use Thena?
Thena unifies all customer messages into organized tickets from various channels. Users can leverage AI for autonomous support tasks such as responding to customers, applying fields, creating tickets, and escalating issues.
Core Features
- Omni-channel support (Slack, Discord, Email, MS Teams, Web chat)
- New-gen ticketing with AI + human intelligence
- Autonomous support & service (AI-powered task automation)
- Multi-persona ticketing with customizable boards and role-based controls
- Automated Workflows blending human and AI actions
- Centralized Accounts for customer data
- App integrations and API access
Use Cases
- Resolving customer support tickets efficiently across multiple communication channels.
- Automating routine support tasks and responses using AI agents.
- Managing and centralizing customer account data for better collaboration.
- Streamlining team processes with customizable ticketing boards and role-based access controls.
Pricing
- Free: $0/user/month (Up to 10 user seats, Up to 1,000 tickets/month)
- Standard: $79/user/month (Includes AI auto-responses, AI co-pilot, AI powered workflows)
- Enterprise: Custom pricing (Includes Unlimited MCP, Enterprise security, AI agent studio)
For the latest pricing, visit Thena's pricing page.
Conclusion
Thena is a powerful AI-driven platform that enhances customer support for B2B teams by automating workflows and centralizing data, making support operations more efficient and scalable.