Cheers: AI-Powered Brand Reputation and Employee Performance Platform

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Introduction

Cheers is an AI-powered platform that shows you not just what your brand reputation is, but who on your frontline team is driving it. We turn brand analytics from guesswork into a precise science. Visit Cheers.

What is Cheers?

For businesses with frontline teams, understanding brand reputation is critical but incomplete. Most tools provide anonymous, aggregated reports, leaving you to guess what's working and who your top performers are. Cheers solves this with a powerful AI engine that creates the first real-time, employee-attributed dataset for your brand. Our platform automatically ingests and analyzes customer signals from dozens of sources—including online reviews, social media mentions, NPS surveys, and loyalty sign-ups—and links each piece of feedback directly to the individual employee involved.

How to use Cheers?

Connect Your Data: Easily integrate your customer feedback sources, such as Google Reviews, social media platforms, and NPS/CSAT survey tools.
View AI-Powered Insights: Our platform automatically analyzes and attributes every customer signal to the specific frontline employee involved, presenting the data on a clear, actionable dashboard.
Improve Performance: Use the insights to identify your top performers for recognition, pinpoint exact coaching opportunities for staff, and track brand reputation trends across all your locations.

Core Features

AI-Powered Employee Attribution: Links customer feedback from any source to individual employees.
Multi-Signal Aggregation: Unifies reviews, social mentions, NPS, CSAT, and loyalty data into a single source of truth.
Real-Time Performance Dashboard: Monitors brand health and employee impact at a glance, across all locations.
Actionable Coaching & Recognition Insights: Identifies specific customer interactions to inform effective staff coaching and rewards.

Use Cases

Boosting Online Ratings: For Marketing VPs looking to improve their online reputation and local SEO by activating their frontline team.
Standardizing Customer Experience: For Operations Directors managing multiple locations who need to ensure consistent, high-quality service.
Reducing Employee Turnover: For HR leaders aiming to improve frontline morale through fair, data-driven recognition and targeted coaching.

FAQ

How is this different from other reputation management tools? Cheers provides employee-attributed feedback, offering actionable insights for performance improvement.
Is this platform difficult to set up? No, Cheers offers easy integration with various customer feedback sources.
Do you offer customization to enterprises? Yes, Cheers provides tailored solutions for enterprises.

For more information, visit Cheers.