Tidio Copilot: Free AI Assistant for Helpdesk Automation

baoshi.rao

Introduction

Tidio Copilot is a free AI assistant designed to enhance productivity for helpdesk teams. Visit the website to learn more.

What is Tidio Copilot?

Tidio Copilot is a Chrome extension that integrates with existing helpdesk platforms such as Zendesk, Intercom, Gorgias, and Gmail. It analyzes conversations across various channels (live chat, email, social media) to generate accurate, on-brand response suggestions, aiming to automate 30% of the support workload. It utilizes a custom knowledge base to ensure factual responses and prevent AI hallucinations. The tool prioritizes enterprise-grade security, leveraging Anthropic's Claude AI with best-in-class data handling, encryption, and GDPR/CCPA compliance.

How to Use Tidio Copilot?

Install the free Chrome extension.
Create a free Tidio account.
Add your knowledge base content and FAQs to the system.
Use the AI-suggested responses in your helpdesk, with the option to modify or ignore them as needed.

Core Features

AI-powered response suggestions
Integration with existing helpdesk platforms (Zendesk, Intercom, Gorgias, Gmail)
Custom knowledge base for on-brand responses
Automates 30% of support workload
Enterprise-grade security and compliance (GDPR/CCPA)
Completely free to use

Use Cases

Providing product recommendations based on customer criteria (e.g., low-light houseplants for an office desk)
Explaining business policies (e.g., shipping procedures for backordered items)
Performing real-time analysis (e.g., calculating costs for custom orders)
Generating accurate and on-brand responses for customer inquiries across live chat, email, and social media.

FAQ

Is Tidio Copilot really free?
Does Copilot work across all communication channels?
Which helpdesk platforms are supported?
Will this replace our customer service team?
Is my data secure?

For support, contact support@tidio.net.