Didi Service Outage: Driver Reports 1,952km Distance Between Passenger and Vehicle, Sparking User Complaints
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[Didi Chuxing Service Crash: Driver Reports 1,952km Distance Between Passenger and Vehicle] On the evening of the 27th, Didi Chuxing service experienced issues such as inability to accept orders and location confusion, sparking complaints from many ride-hailing drivers. One driver was shocked to find that the passenger assigned to him was allegedly 1,952 kilometers away when he received the order.
Subsequently, Didi Chuxing's official Weibo account issued an apology statement, explaining that the service anomalies were caused by a system failure which had been urgently repaired and was gradually being restored. Didi apologized again for the inconvenience caused to users and drivers.
[System Failure Affects User Experience, Didi Needs to Strengthen Technical Support]
This Didi Chuxing system failure caused significant inconvenience to users and drivers, exposing the platform's need to enhance its technical safeguards. As a leading ride-hailing platform, Didi should continuously improve its technical capabilities to ensure stable and reliable service, providing users with a better travel experience.